Don't Fear the Reefer-Don't Fear the Reefer

Video Transcription

Video Summary

The webinar "Don't Fear the Reefer," hosted by Inland Marine Underwriters Association and presented by Valerie Steinbeck, addresses the complexities of refrigerated cargo (reefer) claims in transportation. Valerie, an experienced claims and logistics professional, explains the operation of refrigeration units—primarily Thermo King and Carrier Transacold—including their modes of operation (continuous versus cycle sentry), monitoring systems, and telematics. She clarifies how to analyze data logs, focusing on set points, return air temperature (indicative of warmer temps), supply air temperature (linked to freeze injury), and ambient temperature, emphasizing their critical role in assessing claims.<br /><br />The session underscores the importance of maintenance records, technician evaluations, and data downloads to determine if a malfunction triggered coverage under reefer breakdown endorsements. Discussion includes common issues like poor airflow, blocked vents, compressor or sensor failures, and the impact of loading conditions such as whether the cargo was pre-cooled.<br /><br />Valerie details the federal regulatory environment, notably the Food Safety Modernization Act (FSMA) and FDA/USDA roles, emphasizing chain of custody and seal integrity—broken seals often result in total loss due to tampering risks. She stresses rapid claim response, proper field inspections (including pulp thermometers), and detailed evidence gathering like photos and delivery documentation.<br /><br />Q&A segments cover nuances like electronic bills of lading, temperature discrepancies, and liability under CARMAC (strict motor carrier liability). Valerie also addresses practical challenges such as dealing with odors from prior shipments and interpreting conflicting sensor data.<br /><br />In sum, the webinar equips claims professionals with knowledge to evaluate reefer claims effectively: understanding refrigeration technology, regulatory compliance, evidence collection, and coverage conditions to navigate these specialized cargo claims with confidence.

Asset Caption

A a cold, hard look at the most misunderstood claims in freight - refrigerated cargo. From spoiled produce to pharmaceutical shipments gone wrong, we break down the real causes of reefer claims, who’s liable when things thaw out, and what documentation is critical for defending or pursuing losses. Whether you're adjusting the claim or hauling the load, this webinar is your defrost button for uncertainty.

Refrigerated freight claims can send chills down the spine of even seasoned claims professionals — but they don’t have to. "Don't Fear the Reefer" is a focused and practical session on identifying, adjusting, and resolving claims involving commercial refrigeration trailers (reefers).

Presented by:

Valorie Steinbeck, CP, AINS, AIC-M
Team Manager/NGA – Inland Marine- Southeastern Region
Commercial Transportation Unit
Crawford & Company

Keywords

Refrigerated cargo claims

Thermo King refrigeration

Carrier Transacold units

Continuous operation mode

Cycle sentry mode

Data log analysis

Set points temperature

Return air temperature

Supply air temperature

Reefer breakdown endorsements

Food Safety Modernization Act

Chain of custody

Strict motor carrier liability